Terms of Service

Version: 2.0
Last Updated: October 4, 2026

1. Status, Business Use, and Acceptance

These Terms of Service ("Terms") are for Flow Forge AI ("Flow Forge AI," "we," "us," or "our"), a business based in Los Angeles, California. Our services are offered for business use. A person accepting these Terms for an organization represents that they are authorized to bind that organization.

These Terms become binding only when a customer or its authorized user affirmatively accepts them through a signed or electronic proposal, statement of work, master services agreement, order form, checkout, account-creation flow, onboarding confirmation, or another interface that clearly identifies these Terms. Merely viewing this page is not intended to replace affirmative assent at the applicable conversion point.

A future electronic acceptance flow must display conspicuous links to these Terms and the Privacy Policy, the applicable versions, and clear acceptance language next to an unchecked checkbox or equivalent unambiguous action. It must preserve a trusted UTC acceptance time; the customer, user, organization, representative authority, agreement, transaction, project, or order identifiers as applicable; the acceptance mechanism and source; the exact Terms URL, version, and document hash; the applicable Privacy Policy version; and correlation, audit, and idempotency identifiers. That flow is not active.

2. Services and Customer Agreements

Flow Forge AI may provide workflow automation, AI agent development, business process automation, system and API integrations, customer portals and dashboards where applicable, AI-enabled business tools, automation consulting, implementation, support, maintenance, monitoring, optimization, and related technical services.

The specific scope, deliverables, pricing, schedule, acceptance criteria, dependencies, support level, and responsibilities for an engagement are controlled by the applicable proposal, statement of work ("SOW"), order form, master services agreement ("MSA"), or other signed customer agreement. Website descriptions and examples are informational and do not create a commitment to deliver a particular feature or result.

3. Customer Responsibilities and Acceptable Use

The customer is responsible for:

• providing accurate information, timely decisions, access, and authorized materials;
• maintaining rights and permissions needed for customer systems, data, and instructions;
• reviewing deliverables and automated outputs before material business use;
• maintaining appropriate backups, access controls, and human oversight; and
• complying with applicable laws and third-party terms.

A customer may not use the services to violate law or third-party rights, introduce malicious code, bypass security or access controls, interfere with systems, process data outside the agreed scope, or direct Flow Forge AI to perform an unauthorized action.

4. Scope Changes and Customer Dependencies

Work outside the agreed scope requires a written change order, revised SOW, or other mutually accepted written update. Dates may depend on customer approvals, access, content, vendor availability, and other identified dependencies. Flow Forge AI will not silently reduce agreed security, reliability, or acceptance work to meet a schedule or budget.

5. Fees, Taxes, Payment, Refunds, and Suspension

Payment schedules and invoicing terms are defined by the applicable customer agreement. Fees are quoted in U.S. dollars unless that agreement states otherwise. Applicable taxes may be added where legally required. Payments may be processed through Stripe if and when the applicable payment service is activated.

Refund and cancellation terms are governed by the applicable customer agreement. Customers should promptly notify Flow Forge AI of a reasonably disputed invoice and cooperate in good faith to resolve it. Material nonpayment may result in suspension only as permitted by the applicable agreement and applicable law, with any required notice.

Past-due amounts may be subject to late charges only where stated in the applicable written agreement and only to the maximum extent permitted by applicable law.

5.1 Automatic Renewal and Continuous Consumer Services

Flow Forge AI currently offers business-specific projects and managed-service retainers under customer agreements. It does not currently offer an automatically renewing consumer subscription or continuous consumer service. Any renewal, recurring fee, or cancellation term for a business engagement must be stated in its applicable customer agreement.

Flow Forge AI will not launch an automatic renewal or continuous service for personal, family, or household use without a separate owner-approved and attorney-reviewed flow that complies with the California Automatic Renewal Law (Cal. Bus. & Prof. Code §§ 17600–17606) and applicable federal rules: clear and conspicuous disclosure of renewal and cancellation terms before billing, express affirmative consent, a retainable acknowledgment, required reminders and notices, and a simple cancellation method at least as easy as sign-up (including online cancellation for online sign-ups). No such consumer flow is active.

6. Intellectual Property

6.1 Customer Materials

The customer retains ownership of its pre-existing data, trademarks, content, systems, documentation, and intellectual property ("Customer Materials"). The customer grants Flow Forge AI the limited rights reasonably necessary to perform the applicable engagement.

6.2 Flow Forge AI Background Technology

Flow Forge AI retains ownership of its pre-existing intellectual property, reusable frameworks, reusable automation components, reusable code libraries, methodologies, templates, generalized tools, development utilities, know-how, and components not developed exclusively for one customer ("Background Technology").

6.3 Custom Deliverables

Unless a signed customer agreement states otherwise, ownership of custom deliverables created specifically for the customer transfers to the customer only after full payment of all amounts applicable to those deliverables.

6.4 Embedded Background Technology

When Background Technology is embedded in a custom deliverable, Flow Forge AI retains ownership of that Background Technology and grants the customer a continuing, non-exclusive, worldwide, royalty-free right to use, run, reproduce, maintain, and permit its service providers to support the embedded components as reasonably necessary to use the finished deliverable for its intended business purpose. Any broader rights or distribution terms must be stated in the signed customer agreement.

6.5 Third-Party and Open-Source Software

Third-party and open-source components remain governed by their respective licenses. Flow Forge AI will identify material known license obligations in the applicable delivery documentation where reasonably practicable.

7. Confidentiality, Data, and Privacy

Confidentiality, data-processing, security, and retention obligations in a signed customer agreement or data-processing addendum control. In their absence, each party should use reasonable care to protect nonpublic information received from the other and use it only for the engagement, subject to customary exclusions and legally required disclosure.

The Privacy Policy describes current website privacy practices. Customers must not provide regulated, highly sensitive, or unnecessary personal data unless a signed agreement expressly authorizes that data and establishes appropriate controls. Data handling after termination follows the Privacy Policy, applicable customer agreement, approved retention schedule, and applicable legal requirements.

7.1 California Consumer Privacy Act (CCPA/CPRA) Commitments

Where Flow Forge AI processes personal information on behalf of a business customer in the course of an engagement, it acts as a "service provider" and "contractor" under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (Cal. Civ. Code § 1798.100 et seq.). In that role Flow Forge AI will: (a) process personal information only for the specific business purposes stated in the customer agreement and only on the customer's documented instructions; (b) not sell or share personal information, and not retain, use, or disclose it for its own commercial purposes or outside the direct business relationship; (c) notify the customer if it can no longer meet these obligations; (d) provide reasonable cooperation so the customer can respond to verified consumer requests (access, deletion, correction, and portability); and (e) maintain reasonable administrative, technical, and physical safeguards appropriate to the nature of the information.

California residents' rights regarding personal information Flow Forge AI collects for its own website operations are described in the Privacy Policy, including how to reach the designated privacy contact at privacy@flowforgeaiagency.com.

8. Chatbot, AI, and Automation Limitations

The current website chatbot is local and bounded. Production OpenAI processing is not activated. Chatbot responses and other automated outputs are informational, may be incomplete or require human review, and do not independently create proposals, approvals, warranties, or contractual obligations.

Flow Forge AI does not guarantee a particular business outcome. Customers remain responsible for appropriate human oversight of important legal, financial, employment, safety, customer, and operational decisions. These limitations do not override an express commitment or warranty in a signed proposal, SOW, MSA, order form, or other written customer agreement.

8.1 Automated Receptionist (missed-call text-back and SMS booking)

The Automated Receptionist texts a caller after a missed call and guides a short text conversation toward an appointment, following fixed rules and menus. It is not an AI service, it does not answer or record phone calls, and it is not for emergencies. Callers with an emergency should contact 911; the service does not monitor or respond to emergencies.

The business customer is the party texting its own callers and is responsible for the lawfulness of those texts, for accurate hours and booking details, for having a person available to take handoffs, and for its own carrier registration information. Flow Forge AI acts on the customer's instructions. Texts are limited to the call and the booking, and are not marketing. Replying STOP ends texts from that number.

Text delivery depends on carriers and may be filtered or delayed, so bookings and message delivery are not guaranteed. Telecom and carrier fees above the included allowance are passed through. Price, minimum term, cancellation, and the allowance are stated in the customer's signed order form, which controls over this website description.

9. Third-Party Services

Services may interoperate with independent providers such as Vercel, Supabase, Stripe, Resend, n8n, OpenAI if later activated, and other customer-approved providers. Customer use may also be subject to the applicable third-party terms.

Flow Forge AI cannot guarantee uninterrupted operation of an independent third-party service. This section does not excuse Flow Forge AI from obligations expressly accepted in a signed customer agreement or liability that cannot lawfully be disclaimed.

10. Support, Availability, and Changes to Services

Support hours, response targets, maintenance, service levels, and remedies exist only as stated in the applicable customer agreement. Flow Forge AI may update general service methods and tooling, but will not use that flexibility to materially reduce a signed commitment without following the agreement's change process.

11. Warranty Disclaimer

EXCEPT FOR WARRANTIES EXPRESSLY STATED IN AN APPLICABLE WRITTEN AGREEMENT AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE, SERVICES, AND DELIVERABLES ARE PROVIDED "AS IS" AND "AS AVAILABLE." FLOW FORGE AI DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE EXTENT THOSE WARRANTIES MAY LAWFULLY BE DISCLAIMED. FLOW FORGE AI DOES NOT WARRANT THAT EVERY SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

This disclaimer is presented conspicuously as required for an effective disclaimer of implied warranties under the California Commercial Code (including Section 2316). Nothing in this section limits an express warranty or remedy in a signed customer agreement or a right that cannot lawfully be waived.

12. Limitation of Liability

Subject to an applicable signed customer agreement and to the maximum extent permitted by law, neither party will be liable under these Terms for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, or data, arising from these Terms, even if advised that such damages were possible.

Subject to the same qualifications, Flow Forge AI's aggregate liability arising from these Terms or the applicable services will not exceed the fees paid or payable to Flow Forge AI under the customer agreement giving rise to the claim during the twelve months before the event giving rise to liability. This cap does not reduce the customer's obligation to pay undisputed fees for services properly performed.

Nothing in these Terms limits liability for fraud, gross negligence, intentional or willful misconduct, willful injury, violation of law, or liability that cannot lawfully be waived. The applicable signed customer agreement must state whether and to what extent limitations apply to confidentiality, data-security, intellectual-property, indemnification, personal-injury, death, or property-damage obligations and claims. If it is silent, applicable law controls.

13. Indemnification

Subject to the applicable signed customer agreement, the customer will defend and indemnify Flow Forge AI and its personnel from specified third-party claims to the extent arising from Customer Materials alleged to infringe third-party rights, the customer's illegal or unauthorized instructions or use, or customer modifications or combinations not supplied or approved by Flow Forge AI.

Subject to the applicable signed customer agreement, Flow Forge AI will defend and indemnify the customer from specified third-party claims alleging that a custom deliverable created by Flow Forge AI for that customer infringes a third party's intellectual-property right. This obligation does not apply to claims caused by Customer Materials, customer specifications, unauthorized modifications, unapproved combinations, or continued use after Flow Forge AI provides a reasonable non-infringing replacement or directs the customer to stop use.

The indemnified party must provide prompt notice, reasonable cooperation, and relevant information. Delay in notice reduces an obligation only to the extent it materially prejudices the defense. The indemnifying party may control the defense with qualified counsel, but may not settle a claim in a way that admits fault by, imposes a non-monetary obligation on, or fails to fully release the indemnified party without that party's prior written approval. An indemnified party may participate with its own counsel at its own expense.

No party owes indemnity to the extent the indemnified party caused the claim through its own fraud, willful misconduct, illegal conduct, or material breach. The applicable signed agreement must define the relationship between indemnification and any liability cap.

14. Suspension and Termination

Customer-specific agreements may contain separate suspension and termination rights and control for that engagement. Flow Forge AI may suspend affected services for a material security risk, illegal use, or material nonpayment only as permitted by the applicable agreement and law and with any required notice. Termination does not by itself erase rights or obligations that accrued before termination.

Unpaid obligations, confidentiality duties, intellectual-property provisions, limitations of liability, indemnification duties, dispute terms, and other provisions intended by their nature or express wording to survive remain effective to the extent enforceable. Data return, deletion, or retention follows the Privacy Policy, applicable customer agreement, approved retention schedule, and applicable legal requirements.

15. Governing Law, Venue, and Disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Subject to an applicable signed agreement and applicable law, the parties agree to exclusive jurisdiction and venue in the state courts located in Los Angeles County, California, or the federal courts of competent jurisdiction in the Central District of California.

Before filing litigation, a party should give written notice describing the dispute and allow a reasonable opportunity for good-faith informal resolution. If the dispute is not resolved, either party may pursue litigation subject to the governing-law and venue provision. Either party may bring an individual claim in the small-claims court of Los Angeles County where that claim is eligible. Nothing prevents a party from seeking urgent injunctive or equitable relief when reasonably necessary to prevent immediate harm.

Nothing in these Terms eliminates a statutory right, remedy, or forum that applicable law does not permit the parties to waive - including rights that cannot be waived under the California Consumers Legal Remedies Act (Cal. Civ. Code § 1750 et seq.) to the extent it applies - or requires a claim to be filed in Los Angeles when applicable law mandates a different venue.

These Terms do not include mandatory binding arbitration or a class-action waiver.

16. Changes to These Terms

Revised Terms apply prospectively. Flow Forge AI will update the "Last Updated" date and provide appropriate notice of material changes. A material change will apply to an existing engagement only through the amendment or acceptance process required by the applicable signed customer agreement or by applicable law. Continued website use alone does not silently amend an existing proposal, SOW, MSA, order form, or other signed agreement.

17. Standard Contract Provisions

17.1 Independent Contractors

The parties are independent contractors. These Terms do not create a partnership, joint venture, fiduciary, employment, or agency relationship, and neither party may bind the other except as expressly agreed in writing.

17.2 Force Majeure

Neither party is responsible for delay or failure caused by events beyond its reasonable control, except that this does not excuse payment obligations for services already properly performed. The affected party should give prompt notice and use reasonable efforts to reduce the impact. A signed customer agreement may provide specific remedies.

17.3 Assignment

Neither party may assign an engagement or these Terms without the other party's prior written consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets where the assignee assumes the applicable obligations and the assignment does not materially reduce the other party's rights. Any customer-specific assignment clause controls.

17.4 Notices

Formal notices must follow the method and addresses in the applicable customer agreement. If no method is stated, a party should send written notice to its designated business contact and request confirmation of receipt. General inquiries may be sent to info@flowforgeaiagency.com; privacy requests must be sent to privacy@flowforgeaiagency.com.

17.5 Waiver and Severability

A waiver must be in writing and applies only to the specific instance stated. If a provision is held unenforceable, it should be enforced to the maximum lawful extent and the remaining provisions continue, unless applicable law requires a different result.

17.6 Entire Agreement and Order of Precedence

These Terms and the applicable customer agreement constitute the agreement on their subject matter and replace prior discussions on that subject, but do not replace a separate confidentiality or data-processing agreement that remains in effect.

If these Terms conflict with a signed customer agreement, MSA, SOW, order form, or other agreement expressly accepted by both parties, the customer-specific agreement controls for that engagement. The customer-specific agreement controls its own internal order of precedence. If signed customer documents do not state an internal hierarchy, a more specific, later signed document controls an earlier or more general document only for the subject matter and conflict it expressly addresses.

The Privacy Policy is a notice of website and service privacy practices, not a substitute for commercial scope or pricing terms. A signed data-processing addendum or other signed customer data provision controls the parties' specific processing obligations where it conflicts with these general Terms, while the Privacy Policy continues to describe applicable public-facing practices and rights.

17.7 Survival

Payment obligations, confidentiality, intellectual property, warranty disclaimers, liability limitations, indemnification, dispute terms, and any provisions that by their nature should survive will survive expiration or termination to the extent enforceable.

18. Contact

Flow Forge AI
Los Angeles, California, USA
General business inquiries: info@flowforgeaiagency.com
Privacy requests: privacy@flowforgeaiagency.com